Field notes from AI-First deployments
Long-form essays on the patterns, case studies, and post-mortems behind every AI-First transformation we ship.
- May 29, 202610 min readTrust Scores · Quality · AI-First
Agent trust scores: how to ship AI to customers without burning down your brand
An AI agent that drafts customer responses is one bad apology away from a Twitter pile-on. Trust scores are how AI-First companies catch the bad output before the customer sees it — the scoring rubric, the rollout policy, and the trajectory teams hit over their first three months.
Read post - May 29, 20269 min readAI Leverage Ratio · Metrics · AI-First
AI Leverage Ratio: the only AI metric that matters
Tokens consumed, prompts shipped, models trained — none of those tell you whether AI is actually working. The single number that does, how to measure it without lying to yourself, and the trajectory a real AI-First team hits over four quarters.
Read post - May 28, 20268 min readAI-First · Definition · Strategy
What does 'AI-First' actually mean?
Half the companies calling themselves AI-First just bought ChatGPT licenses. Here is the working definition we use at 2men.co — three concrete tests, the vocabulary, and an honest way to check whether you're actually there yet.
Read post - May 10, 202611 min readCase Study · Healthcare · Hope Hospital
From SOPs to agents in 12 weeks — the Hope Hospital story
A real, week-by-week account of how Hope Hospital went from chatbot-curious to running its first grounded production agent — pharmacy reorder against live medicine_master data — in 12 weeks.
Read post - May 9, 20269 min readKnowledge Base · Karpathy · Pattern
The Karpathy LLM Wiki pattern, applied to a real company
Andrej Karpathy's three-layer LLM Wiki pattern (raw / wiki / schema) is the cleanest framework we've seen for a personal knowledge base that an AI can read. Here's how we wired it into Hope Hospital.
Read post - May 8, 20265 min readManifesto · AI-First · Strategy
Why we named it 2men.co
The thesis behind the name: in the AI-First decade, the most defensible companies will be run by 2 founders and a roster of specialised agents — each grounded in the company's own SOPs.
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